Requesting Maintenance

When to submit a maintenance request

Submit a request whenever there is a defect, malfunction, or safety issue in your rental property, such as:

• Plumbing leaks or blockages
• Electrical faults
• Broken appliances included in the lease
• Structural damage
• Pest infestations

How to submit

1. Go to **My Leases → Active**
2. Click **Request Maintenance** on the relevant lease
3. Select the issue type, describe the problem, and optionally attach photos
4. Submit — the landlord is notified immediately

Tracking progress

Your request will show one of these statuses:

• **Pending** — submitted, awaiting landlord action
• **Assigned** — landlord has assigned a service provider
• **In Progress** — service provider is working on it
• **Resolved** — issue has been marked complete

If your request is ignored

If the landlord does not respond within a reasonable time, you can raise a dispute from My Leases → Raise Dispute (category: Maintenance).