When to submit a maintenance request
Submit a request whenever there is a defect, malfunction, or safety issue in your rental property, such as:
- Plumbing leaks or blockages
- Electrical faults
- Broken appliances included in the lease
- Structural damage
- Pest infestations
How to submit
- Go to **My Leases → Active**
- Click **Request Maintenance** on the relevant lease
- Select the issue type, describe the problem, and optionally attach photos
- Submit — the landlord is notified immediately
Tracking progress
Your request will show one of these statuses:
- **Pending** — submitted, awaiting landlord action
- **Assigned** — landlord has assigned a service provider
- **In Progress** — service provider is working on it
- **Resolved** — issue has been marked complete
If your request is ignored
If the landlord does not respond within a reasonable time, you can raise a dispute from My Leases → Raise Dispute (category: Maintenance).
