What is a dispute?
A dispute is a formal complaint raised between a renter and landlord when an issue cannot be resolved through direct communication. Disputes go through a structured review process with Rentakoto's support team.
When to raise a dispute
Disputes should be raised for issues such as:
- Security deposit deductions you disagree with
- Rent payment errors or double-charges
- Property damage disagreements
- Unresolved maintenance requests
- Lease terms being violated
How to raise a dispute
Go to My Leases → Active and click Raise Dispute. Select the category, write a subject and description, and optionally attach evidence (photo URLs, document links).
The review process
- **Submitted** — both parties are notified; our team reviews the case
- **Under Review** — a support agent is investigating; 5 business day SLA
- **Mediation** — if not resolved, both parties are invited to provide more input
- **Resolved** or **Dismissed** — a decision is made and both parties are notified
Possible outcomes
- **Renter favour** — resolved in the renter's benefit
- **Landlord favour** — resolved in the landlord's benefit
- **Mutual** — both parties agreed on a resolution
- **Inconclusive** — insufficient evidence; case closed
Your reference number
Every dispute has a reference number (e.g., DSP-20260428-AB12). Use this when communicating with support.
