Help Centre
Browse guides for renters and landlords, or use the AI assistant below for instant answers.
Guides for applying, signing leases, paying rent, and resolving issues.
Guides for listing properties, managing tenants, and handling payments.
Account setup, verification, plans, privacy, and reporting.
How to Apply for a Property
Step-by-step guide to submitting a rental application on Rentakoto.
Application Status Explained
Understand what each application status means and what action to take.
Signing Your Lease
How to review and digitally sign your rental agreement.
Paying Rent
How rent payments work — schedule, methods, and what happens if you miss a payment.
Requesting Maintenance
How to report a repair issue and track its progress.
How Disputes Work
The dispute resolution process, timelines, and possible outcomes.
Getting Your Deposit Back
What happens to your security deposit at the end of your tenancy.
Listing Your Property
How to create and publish a rental listing on Rentakoto.
Reviewing Applications
How to review, approve, or decline rental applications.
Signing Contracts
How the contract signing process works for landlords.
Receiving Payments
How rent and deposit payments are processed and disbursed to you.
Handling Maintenance Requests
How to respond to and resolve tenant maintenance requests.
Raising a Dispute as a Landlord
How landlords can file a dispute against a tenant.
Account Verification (KYC)
How to verify your identity and unlock full platform features.
Subscriptions and Plans
What's included in each plan tier and how to upgrade.
Reporting a User
How to report fraudulent, abusive, or harmful behaviour.
Privacy and Your Data
How Rentakoto stores, uses, and protects your personal data.
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