Receiving Payments

How payments work

When a renter makes a payment (deposit or rent), the funds are processed through our secure payment gateway. Disbursement timelines depend on your country and payment method.

Payment notifications

You receive an email notification for each payment received. You can also view payment history under Leases → Active → Payment History.

Payout schedule

Standard payouts are processed on a rolling basis. Check your Account → Payout Settings for your configured bank account and payout timing.

Failed or disputed payments

If a payment fails, the renter is notified to retry. If a renter disputes a charge, it enters a formal dispute process — see Handling Disputes.

Direct debit mandates

Where available, renters can set up a direct debit mandate for automatic monthly payments, reducing the chance of late or missed payments.