Handling Maintenance Requests

Receiving a request

When a tenant submits a maintenance request, you receive an email and in-app notification. Go to Maintenance in your dashboard to see all open requests.

Responding

You can either:

1. **Handle it yourself** — mark the request as in progress and update the renter
2. **Assign a service provider** — browse verified service providers on Rentakoto and assign the job directly

Assigning a service provider

Click Assign SP on the maintenance request, then search for providers by type (plumbing, electrical, etc.) in your area. Send the assignment and the SP is notified.

Marking as resolved

Once the repair is complete, mark the request as Resolved. The renter will be notified and can confirm.

Ignoring a request

Failure to respond to maintenance requests can result in a formal dispute raised by the tenant. Respond promptly to avoid escalation.