Setting Up Payout Settings

Where to find payout settings

Go to Account → Payout Settings in your landlord dashboard. This section controls the bank account where your rental income is disbursed.

Adding and verifying a bank account

Click Add Bank Account and enter your account details (account name, account number, bank name, and branch code where applicable). Rentakoto may send a small verification transaction to confirm the account — follow the on-screen instructions to complete verification. Only verified bank accounts can receive payouts.

Payout schedule

Rent paid by your tenant is held briefly for fraud and dispute protection, then released to your verified bank account. The standard release window is shown in your payout settings and varies by country and payment method. You will receive an email notification each time a payout is initiated.

What happens if a tenant's payment fails

If a tenant's payment fails, you will be notified by email. The platform automatically retries the charge at configured intervals. You can also view the payment status under Leases → Active → Payment History. If payment is not recovered, you may raise a formal dispute or contact support.

Viewing payout history and statements

All past payouts are listed under Account → Payout Settings → Payout History. You can download a statement for any date range for accounting or tax purposes. Each entry shows the amount, date, status, and the lease it relates to.